"I had the pleasure of being introduced to the Identify team by a mutual connection. After speaking with Simon briefly, I realised their knowledge and skills would be a perfect fit to help with our loyalty issues“

Robert Henrichs
Chief Marketing Officer at Three
Robert Henrichs

"I had the pleasure of being introduced to the Identify team by a mutual connection.  After speaking with Simon briefly, I realised their knowledge and skills would be a perfect fit to help with our loyalty issues“

3 loyalty audit, takes loyalty program to new levels.

"I am thrilled to share my extraordinary experience working with the consultants at Identify.com.au, a leading loyalty agency. As a representative of '3,' a prominent company in the tech sector, we collaborated with their team to optimise our loyalty program, and the audit plus outcomes have far surpassed our expectations.

From the beginning, Simon and the team have showcased an impressive level of expertise and a great understanding of loyalty solutions. They conducted a comprehensive audit of our existing loyalty program, meticulously picking out our strengths and areas for improvement. Their audit and tailored recommendations were invaluable in transforming our program into a robust growth unit.

Working with Simon felt like a true partnership. H fostered open communication and actively sought our input at every stage of the process, ensuring that our unique objectives were at the forefront of the program's design. His ability to combine their industry knowledge with our company's vision made for a collaborative experience that truly elevated our loyalty initiatives.

One of the most remarkable aspects of our collaboration was Identify.com.au's unwavering commitment to delivering tangible results. They crafted a meticulously designed loyalty roadmap, identifying key performance indicators and implementing targeted strategies to drive customer engagement and retention. Their data-driven approach ensured that our loyalty program achieved its objectives and provided a solid foundation for long-term success.

Throughout the implementation phase, they had exceptional professionalism and a eal attention to detail. They seamlessly coordinated with our internal departments, including marketing, technology, and gaming, to ensure an seamless integration of the loyalty program. Their expertise and project management skills were pivotal in minimising disruptions and optimising our operations.

Even after the implementation, they remained actively engaged, providing regular performance reports, analysing customer feedback, and proactively suggesting enhancements to optimise our loyalty program further.

Thanks to Identify.com.au's guidance and expertise, our loyalty program has undergone a remarkable transformation. We have witnessed a significant increase in customer engagement, improved customer satisfaction, and enhanced customer loyalty. The success of our loyalty program has not only positively impacted our bottom line but has also solidified our reputation as a customer-centric organisation in the competitive technology sector.

They make loyalty programs tick. I am confident they will deliver the ROI for any organisation that chooses to work with them.

Sincerely,

Robert

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