"We work with you to provide the right strategy to future-proof your loyalty solution whilst putting governance and compliance first and foremost."

Simon - Hospitality and entertainment loyalty consultant

As loyalty consultants, we use our industry knowledge to ensure the right loyalty design is chosen to deliver on brand objectives.

We live and breathe the loyalty industry and constantly review the global market with the latest trends; we have worked with big and small brands to deliver our best-in-class loyalty knowledge.

18%

Average client increase in spend

Average client increase in visitation

21%

Average increase in frequency

0ur consultants have worked with and are trusted by over 30+ Australian leading companies across hospitality, media, sport and entertainment.

"Identify worked with us to build our Loyalty dynamics and delivered a strong user experience for our customers. They made our Loyalty program gold standard."

Annette Black

Product Marketing

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"They are loyalty experts. Their depth of knowledge in best practice customer relationship strategy formation and execution is world-class.“

Esther Howard

Marketing Manager

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"From the moment we engaged Identify to partner with us on our loyalty program journey, we realised how invaluable their experience would be in developing an exceptional program."

Jane Cooper

Product Desinger at Human

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"I had the pleasure of being introduced to the Identify team by a mutual connection. After speaking with Simon briefly, I realised their knowledge and skills would be a perfect fit to help with our loyalty issues“

Robert Henrichs

Chief Marketing Officer at Three

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Get a free Loyalty audit today.

Create closer connections with your loyalty customers through Identify.

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Target - Deliver business objectives by focusing on specific customer behaviours to drive incremental growth among targeted customer segments.

Engagement - Turbocharge customer engagement beyond transactions through gamified design, signature experiences, and a portfolio of compelling benefits.

Personalisation - Unlock tailored one-to-one experiences, offers, and customer journeys across touch points to be less reliant on core revenue.

"We work with you to provide the right strategy to future-proof your loyalty solution whilst putting governance and compliance first and foremost." Simon - Hospitality and entertainment loyalty consultant

"Identify worked with us to build our Loyalty dynamics and delivered a strong user experience for our customers. They made our Loyalty program gold standard."

"They are loyalty experts. Their depth of knowledge in best practice customer relationship strategy formation and execution is world-class.“

"From the moment we engaged Identify to partner with us on our loyalty program journey, we realised how invaluable their experience would be in developing an exceptional program."

"I had the pleasure of being introduced to the Identify team by a mutual connection. After speaking with Simon briefly, I realised their knowledge and skills would be a perfect fit to help with our loyalty issues“

Get a free Loyalty audit today.

"We work with you to provide the right strategy to future-proof your loyalty solution whilst putting governance and compliance first and foremost."

Simon - Hospitality and entertainment loyalty consultant