"They are loyalty experts. Their depth of knowledge in best practice customer relationship strategy formation and execution is world-class.“

"They are loyalty experts. Their depth of knowledge in best practice customer relationship strategy formation and execution is world-class.“

Esther Howard testimonial loyalty audit

It is with immense satisfaction that I share my extraordinary experience working with Identify, the foremost loyalty consulting agency. As the Marketing Manager,' at a global company, I had the privilege of collaborating with their team to enhance our loyalty program, and the results surpassed our highest expectations.

Identify demonstrated an exceptional level of expertise and a deep understanding of loyalty strategies right from the start. They conducted a comprehensive analysis and audit of our existing program, meticulously identifying its strengths and areas for enhancement. Their insights and tailored recommendations perfectly aligned with our specific objectives.

Working with Identify was a truly collaborative endeavor. They fostered open communication and actively sought our input at every stage, ensuring that the program's design aligned seamlessly with our organisational goals. Their ability to combine their industry knowledge with our unique vision truly set them apart.

One of the most impressive aspects of our collaboration was Identify's unwavering commitment to delivering tangible results. They meticulously designed a loyalty roadmap, identifying key performance metrics and implementing targeted strategies to drive customer engagement and retention. Their data-driven approach ensured that our loyalty program was not only effective but also optimized for sustainable success.

I can't speak highly enough of the lovely team Simon has put together; they have helped our loyalty program stand out in a noisy crowd.