"The consultants at Identify worked with us to audit and redesign our loyalty program across our venues. We have increased spend and visitation across F&B and entertainment. We aim to spread our revenue to reduce reliance on our core revenue. It's about future-proofing the business."

"Since our Loyalty audit and redesign with Identify. Our members buy more often and spend more than non-loyalty members across F&B, health and entainment, resulting in a 12% revenue increase.”

12%

Increase in spend

Increase in visitation

“Identity's loyalty frameworks have provided a robust strategy to improve our loyalty program. The iterative approaches to loyalty are paying off with our customers...”

Wade Warren

Founder @HumanCo

“We worked with Identify to audit our loyalty program from a board governance perspective -they help was invaluable”

Jacob Jones

Founder @Otto

“They helped audit and redesign our loyalty program following the founders' frustration with our existing CRM services that were overly complex for most go the business.”

Jane Cooper

Founder @Wise

“Our purchase frequency and average customer spend went up rather considerably within the first six months of audit and redesign.”

Brooklyn Simmons

CMO @Petland

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Target - Deliver business objectives by focusing on specific customer behaviours to drive incremental growth among targeted customer segments.

Engagement - Turbocharge customer engagement beyond transactions through gamified design, signature experiences, and a portfolio of compelling benefits.

Personalisation - Unlock tailored one-to-one experiences, offers, and customer journeys across touch points to be less reliant on core revenue.